Effective Date: August 16, 2026

Welcome to the Cool As Ice website.

These Terms of Service (“Terms”) govern your use of our website and your interactions with Cool As Ice, Inc. By using this website, submitting a service request, or scheduling an appointment through the website, you agree to these Terms.

ABOUT COOL AS ICE

Cool As Ice is a heating, cooling, hot water, and HVAC service company based in Norwalk, Connecticut.

We provide services that may include:

• Air conditioning repair and installation
• Heating repair and installation
• Furnace service
• Boiler and hydronic heating service
• Heat pump service
• Hot water system repair and installation
• HVAC maintenance
• HVAC diagnostics and repair
• Residential HVAC service
• Commercial HVAC service
• Emergency HVAC service

Service availability may vary depending on location, equipment, scheduling, technician availability, and other circumstances.

WEBSITE INFORMATION

We work to keep the information on our website accurate and current.

However, website content is provided for general informational purposes and should not be considered a guaranteed diagnosis, estimate, professional inspection, or promise that a specific service or repair will resolve a particular HVAC problem.

Actual HVAC conditions must be evaluated at the property.

SCHEDULING SERVICE

Submitting an online form does not guarantee a particular appointment time.

An appointment is confirmed only after Cool As Ice accepts and confirms the service request.

We may contact you by phone, email, or text to confirm:

• Service location
• Appointment date
• Appointment window
• Equipment information
• Nature of the problem
• Access instructions
• Other information necessary to provide service

EMERGENCY SERVICE

Cool As Ice may provide emergency or priority HVAC service depending on technician availability and the nature of the service request.

Website references to emergency service do not guarantee an immediate response, specific arrival time, or same-day completion unless Cool As Ice expressly confirms that timing with you.

If you believe there is an immediate threat involving fire, carbon monoxide, gas, electrical danger, or another life-safety emergency, leave the area when appropriate and contact the proper emergency authority.

ESTIMATES AND PRICING

Pricing displayed on the website, if any, is for general informational purposes unless specifically stated otherwise.

Actual pricing may depend on:

• Equipment condition
• Parts required
• Labor
• Equipment type
• Accessibility
• Installation conditions
• Permits
• Code requirements
• Property conditions
• Additional work discovered during service

When appropriate, Cool As Ice will provide an estimate or explain pricing before approved repair or installation work begins.

Additional work outside the original scope may require additional approval and charges.

PAYMENT

Payment is due according to the terms stated on the applicable estimate, invoice, contract, or service agreement.

Accepted payment methods may vary.

Customers are responsible for all approved charges for completed services, installed equipment, parts, labor, permits, and other applicable costs.

CANCELLATIONS AND RESCHEDULING

If you need to cancel or reschedule an appointment, please contact us as soon as possible.

Cool As Ice may establish cancellation, dispatch, diagnostic, after-hours, or service-call fees for certain appointments. Any applicable fee should be disclosed when relevant to the appointment or service.

We may reschedule service because of weather, emergencies, technician availability, equipment availability, unsafe working conditions, or circumstances beyond our reasonable control.

PROPERTY ACCESS

By scheduling service, you confirm that you are authorized to allow Cool As Ice access to the property and the HVAC equipment being serviced.

Customers are responsible for providing reasonably safe and unobstructed access to equipment, mechanical rooms, basements, attics, electrical panels, outdoor units, and other areas necessary to complete the work.

EQUIPMENT AND EXISTING CONDITIONS

HVAC equipment may contain pre-existing damage, wear, improper installations, code issues, corrosion, leaks, electrical problems, or other conditions that are not immediately visible.

Cool As Ice is not responsible for pre-existing conditions that were not caused by our work.

If additional issues are discovered during service, we will explain the situation and may recommend additional repair or replacement.

WARRANTIES

Manufacturer warranties on HVAC equipment and parts are governed by the applicable manufacturer's warranty terms.

Any Cool As Ice workmanship warranty or service guarantee will be governed by the written terms provided with the applicable estimate, invoice, contract, or warranty document.

Nothing on the website creates an additional warranty unless specifically stated in writing.

CUSTOMER RESPONSIBILITIES

Customers agree to provide accurate information regarding:

• Property address
• Contact information
• Equipment
• Known problems
• Previous repairs
• Property access
• Conditions that could affect technician safety

Customers should follow reasonable equipment-care, maintenance, and operating instructions provided by Cool As Ice or the equipment manufacturer.

COMMERCIAL HVAC SERVICE

Cool As Ice provides commercial HVAC service for qualifying commercial properties, offices, retail spaces, professional buildings, property managers, and similar customers.

Cool As Ice does not provide commercial refrigeration unless expressly agreed to in writing.

WEBSITE INTELLECTUAL PROPERTY

Unless otherwise stated, the website design, Cool As Ice branding, logos, written content, graphics, photographs, and other original website materials are owned by or licensed to Cool As Ice.

You may use the website for personal informational purposes.

You may not copy, reproduce, republish, sell, modify, distribute, or commercially exploit our website content without permission.

THIRD-PARTY LINKS AND SERVICES

Our website may link to third-party websites or services.

Cool As Ice is not responsible for the availability, accuracy, security, policies, products, or practices of those third parties.

Use of a third-party website is subject to that provider's terms and policies.

DISCLAIMER

To the fullest extent permitted by law, the Cool As Ice website is provided on an “as available” basis.

We do not guarantee that:

• The website will always be available
• Website information will always be error-free
• Every HVAC problem can be diagnosed through information submitted online
• A technician will arrive within a specific period unless separately confirmed
• Every system can be repaired rather than replaced

Nothing in these Terms limits any rights or remedies that cannot legally be waived.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Cool As Ice will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from use of the website.

Any liability relating to actual HVAC work will be governed by the applicable estimate, invoice, service agreement, warranty, and Connecticut law.

INDEMNIFICATION

To the extent permitted by law, you agree not to hold Cool As Ice responsible for claims resulting from your misuse of the website, submission of false information, unauthorized access to a property, or violation of these Terms.

GOVERNING LAW

These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles.

Any dispute will be handled in accordance with applicable Connecticut and federal law.

CHANGES TO THESE TERMS

We may update these Terms periodically.

Updated Terms become effective when posted on the website unless otherwise stated.

The effective date at the top of the page will reflect the latest revision.

CONTACT US

Questions about these Terms may be directed to:

Cool As Ice, Inc.
Norwalk, Connecticut
Office: 203-515-7693
Email: cindyjimenez@optonline.net