Effective Date: August 16, 2026

Cool As Ice, Inc. (“Cool As Ice,” “we,” “us,” or “our”) respects your privacy. We are a family-owned heating, cooling, and HVAC service company based in Norwalk, Connecticut, serving homeowners and businesses throughout Fairfield County and surrounding service areas.

This Privacy Policy explains what information we may collect when you visit our website, contact us, request service, schedule an appointment, or otherwise interact with Cool As Ice. It also explains how we use, protect, and disclose that information.

Information we collect

We may collect information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Service address
• Billing address
• Information about your heating, cooling, hot water, or HVAC equipment
• Details about the service or repair you are requesting
• Appointment information
• Messages, questions, photographs, or other information you submit to us

We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device type, operating system, pages viewed, referring website, approximate location, and information about how you interact with our website.

Websites commonly use cookies and similar technology to recognize devices and understand how visitors interact with pages.

HOW WE USE YOUR INFORMATION

We may use the information we collect to:

• Respond to questions and service requests
• Schedule heating, cooling, hot water, and HVAC appointments
• Communicate with you regarding scheduled service
• Provide estimates, repairs, installations, and maintenance
• Contact you regarding changes to an appointment
• Process payments when applicable
• Maintain customer and service records
• Improve our website and customer experience
• Understand how visitors use our website
• Protect our website, customers, employees, and business
• Comply with legal and regulatory requirements
• Send service reminders or marketing communications when you have agreed to receive them

We only use personal information for legitimate business purposes related to operating and improving Cool As Ice and providing service to our customers.

PHONE CALLS AND TEXT MESSAGES

If you provide us with a telephone number, we may use that number to communicate with you regarding your service request, appointment, estimate, repair, installation, or other customer-service matter.

If you separately opt in to receive promotional or automated text messages, you may receive marketing or service-related messages from Cool As Ice. Consent to receive marketing messages is not required as a condition of purchasing HVAC services.

You may opt out of promotional text messages at any time by replying STOP. Message and data rates may apply.

COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to:

• Remember website preferences
• Measure website traffic
• Understand which pages visitors use
• Improve website performance
• Evaluate advertising and marketing campaigns
• Help prevent fraud or misuse

Depending on the tools installed on our website, we may use services such as Google Analytics, Google Ads, Meta advertising tools, Webflow analytics, or similar providers.

These third parties may collect information through cookies, pixels, or similar technologies according to their own privacy policies.

Where applicable, you may manage cookies through your browser or through any cookie-preference controls available on our website.

HOW WE SHARE INFORMATION

We may share information with trusted companies that help us operate our business, including:

• Website hosting providers
• Scheduling and customer-management platforms
• Email and communications providers
• Payment processors
• Advertising and analytics providers
• IT and website-support providers
• Professional advisors such as accountants, attorneys, and insurers
• Contractors or service partners when reasonably necessary to provide requested services

We may also disclose information when required by law, court order, subpoena, government request, or when necessary to protect the rights, safety, or property of Cool As Ice, our customers, or others.

We do not sell your personal information for money.

CONNECTICUT PRIVACY RIGHTS

Connecticut law provides certain privacy rights to residents when the Connecticut Data Privacy Act applies to a business and its processing activities. Those rights can include access, correction, deletion, portability, and the ability to opt out of certain uses of personal data.

If applicable, you may submit a privacy request by contacting us using the information listed at the bottom of this policy.

We may need to verify your identity before processing certain requests.

DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, electronic transmission, or storage system can be guaranteed to be completely secure.

DATA RETENTION

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain customer and service records
• Complete transactions
• Meet warranty or service obligations
• Resolve disputes
• Comply with tax, accounting, insurance, and legal requirements

Retention periods may vary depending on the type of information and why it was collected.

CHILDREN'S PRIVACY

Our website and HVAC services are intended for adults and property owners and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. Federal COPPA requirements provide additional protections for websites directed to children under 13 or operators that knowingly collect their information.

THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties.

Cool As Ice does not control the privacy practices, security, or content of those websites. We encourage you to review their privacy policies before submitting personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our services, website, technology, or legal requirements.

When we make changes, we will update the effective date at the top of this page.

CONTACT US

If you have questions about this Privacy Policy or would like to submit a privacy request, contact:

Cool As Ice, Inc.
Norwalk, Connecticut
Office: 203-515-7693
Email: cindyjimenez@optonline.net